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Custom AI agents for logistics

Nav. The end of 15-tab logistics

We build an AI agent around the way your team ships. It quotes, tracks, watches free time and prepares bookings across carriers, then hands every decision that costs money to a person.

Book a scoping call
Built on Navo24 APIsWorks with Claude, ChatGPT and CopilotHuman approval built in
Agent run Illustrative example
ops@navo:~$ nav quote --origin CNSHA --destination NLRTM --equipment 2x40HC --ready 2026-11-03
✓ Rates collected from connected providers: 6 options, best indicative USD 2,450 per 40HC
✓ Schedule check: 3 sailings meet the delivery date, fastest transit 31 days
✓ Free time check: 14 days at destination on the shortlisted carrier
→ Status: quote ready for approval
Illustrative example. Rates, carriers and times change by lane and date.
The problem

Your team runs logistics in 15 tabs.

Carrier portals for rates. Another portal for tracking. Email threads for every booking. A spreadsheet for demurrage. Every shipment means copying the same container number, port and date from one screen to the next, and the risk lives in whoever remembers to check.

MSC portal Maersk rates CMA CGM Booking #4471 Demurrage.xlsx Sailings Hapag tracking Re: ETA? Quote.pdf ONE portal Customer update Free time Terminal Re: Re: B/L Port status

One agent does the checking. You step in only when it matters.

What Nav is

An agent built for your operations, not a generic chatbot.

Nav is a service. We design, configure and run an AI agent for your company on top of the Navo24 logistics APIs. You get a working agent that knows your lanes, your carriers and your rules, plus a team that maintains it.

Configured for your lanes, carriers and approval rules
Runs on live Navo24 data: rates, tracking, schedules and loading
Lives where your team already works: your AI assistant, email or a web workspace
Maintained and monitored by Navo24 every month
How it works

From first call to a live agent.

1

Scoping call

We map one workflow that costs your team the most time today: quoting, tracking, free time or booking.
2

Design

We agree what the agent does on its own, what it prepares for approval and which systems it connects to.
3

Build

We configure the agent on Navo24 APIs, connect your data sources and set your approval rules.
4

Pilot

The agent works on your real shipments next to your team. You review every action and we tune it.

Go live

The agent takes over the workflow. We monitor it, report on it and extend it to the next workflow.
A first agent on Navo24 APIs is usually live from 2 weeks. Agents that connect to your TMS, ERP or mailbox take longer, and we agree the timeline on the scoping call.
What an agent is made of

Four building blocks.

Block 4

Your channels and systems

Your AI assistant (Claude, ChatGPT, Copilot), email, a web workspace, and optional connections to your TMS, ERP or spreadsheets.
Block 3

Your rules

Lanes, preferred carriers, budget limits, free time terms, who approves what, and how the agent should write to your customers.
Block 2

AI model

The reasoning layer that reads requests, plans the steps and writes the answer. Managed by Navo24 by default, or chosen by you (see Pricing).
Foundation

Navo24 data APIs

TrackingMCPSchedulesMCPFreightRatesMCPLoadingMCPAirCargoMCP

Works standalone. Integrates when you need it.

Example agents

Agents our clients start with.

TrackingMCP

Tracking dispatcher

Watches every active container and flight, flags delays and changes as soon as the carrier or AIS signal moves, and writes the update for your customer.
FreightRatesMCP

Rate scout

Takes a lane, container type and date, collects rates from connected providers and returns a ranked shortlist with transit times. Prices are shown as indicative until the provider confirms the booking.
TrackingMCP

Free time guard

Tracks free time, demurrage and detention for each container, reminds your team before charges start and prepares the pickup or return request.
FreightRatesMCP

Booking assistant

Turns an approved quote into a ready booking: cargo details, routing and documents checklist. A person confirms before anything is sent.
TrackingMCP

Customer update writer

Answers "where is my cargo" emails with live status, in your tone and your customer's language, for your team to send or for the agent to send under your rules.
SchedulesMCP

Schedule planner

Finds sailings that meet a cargo ready date and a delivery deadline and explains the trade-off between price and transit time.
You stay in control

The agent does the work. You make the calls.

Every agent runs with written approval rules. Anything that commits money, changes a booking or speaks for you in a new way waits for a person.

The agent does on its own
Finds and compares ratesTracks containers, flights and schedulesFlags delays and free time risksPrepares quotes, bookings and customer updates as draftsAnswers internal questions about shipments
The agent asks a person first
Accepting a rate or placing a bookingSending a message to a customer for the first time on a new topicCancelling or changing a bookingAny payment or spend above your limitAnything outside the rules you set
Every action is logged. You can see what the agent did, why, and who approved it.
Before and after

Manual work vs Nav.

Today
With Nav
Rates
Portal by portal, rate by rate
One request, a ranked shortlist in seconds
Tracking
Checking carrier sites and chasing emails
Live status with alerts as soon as something changes
Demurrage and detention
Spreadsheet reminders
Free time watched for every container, reminders before charges start
Bookings
Retyping cargo details into each portal
Booking prepared from the approved quote, confirmed by a person
Customer updates
Written by hand, shipment by shipment
Drafted from live data in your tone
Control
Depends on who remembers
Written approval rules and a full action log
Use cases

Example deployments

Illustrative scenarios

Mid-size importer

Europe
An importer moving FCL from China to Northern Europe had two coordinators checking six carrier sites every morning. A Tracking dispatcher and a Free time guard now watch every container and send one morning summary. The team handles exceptions only.
Tracking dispatcherFree time guard

Freight forwarder

Asia to Australia
A forwarder quoting 40HC from Ningbo, Shanghai and Shenzhen to Sydney and Melbourne used to answer rate requests the next day. A Rate scout prepares a shortlist with transit times inside the quote email thread, and a sales person approves and sends.
Rate scout

E-commerce brand

Mixed ocean and air
A brand shipping ocean for stock and air for launches needed one place to see both. A Customer update writer answers order status questions from live ocean and AWB data, and escalates delays to the operations lead.
Customer update writer
Pricing

One subscription. Add what you need.

Base subscriptionEvery agent
Agent in your messenger: Telegram, WhatsApp, Slack and moreDedicated server, running 24/7Clearly defined role and guardrailsFour levels of memoryVoice modeLatest AI model from Anthropic or OpenAI, or one you chooseKnowledge base built from your company filesCore tools: email and messengerAbout 500 operations a month
Add-onsPriced separately
Custom skills for your workflowsHigher operation limitsPaid third-party APIs and connectors, at provider ratesAutomation design for your companyA real phone number: the agent makes and takes calls and sends call reportsOther features on request
Fixed fees

One-time setup

Scoping, agent design, configuration, connections and the pilot.

Monthly subscription

Hosting, monitoring, maintenance, rule changes and support.
Billed by usage

Navo24 API usage

Rates, tracking, schedules and loading data the agent uses, billed by usage at Navo24 API rates.

AI usage

The tokens the AI model uses to read, plan and write, billed by usage.
AI model

Choose how the AI model is run

Get a quote for your agent

We run and tune the model for you, or you bring your own.

Navo24-managed modelRecommended
We choose, test and tune the model for your agent. The agent is covered by our guarantee and support terms.
Your own model You can choose the AI model yourself. In that case the guarantee does not apply, Navo24 is not responsible for the model's output, and setup and monthly fees are higher because every model needs its own testing and tuning.
Security

Security and reliability

Credentials stored encrypted
Row-level security on customer data
Every agent action logged with who approved it
Enterprise SLA available on request
FAQ

Frequently asked questions

How long does it take to set up an agent?

A first agent on Navo24 APIs is usually live from 2 weeks. Integrations with your own systems add time, and we agree the plan on the scoping call.

Do we need to integrate with your systems?

No. An agent can start with Navo24 data and your AI assistant or email. Connections to your TMS, ERP or spreadsheets are optional.

Can we choose the AI model?

Yes. By default Navo24 runs and tunes the model. If you pick your own, the guarantee does not apply and setup and monthly fees are higher.

What does the agent do without asking us?

It searches, compares, tracks, reminds and prepares drafts. Anything that commits money, changes a booking or contacts a customer on a new topic waits for approval.

How is it priced?

One-time setup, a monthly subscription, Navo24 API usage and AI usage. We send a quote after the scoping call.

Are the rates final?

Rates found by the agent are indicative until the provider confirms the booking.

Which assistants does it work with?

Claude, ChatGPT and Microsoft Copilot, plus email and a web workspace.

The Navo24 Team

Pick one workflow. We will build the agent for it.

Tell us where your team loses the most time. On a 30-minute call we map the workflow and show what an agent would do with it.

Book a scoping call Email the team
To [email protected]

We quote 40HC rates by hand every day. Can an agent do it?